Order Management & Post-Purchase | Frequently Asked Questions (FAQ)
If the order has not yet entered the production phase, you may modify specifications, quantities, or the shipping address free of charge. However, if production has already begun, modifications will be evaluated based on the current progress, and any additional costs incurred will be negotiated and shared.
Yes. You can contact your dedicated account manager via email at any time to check the production status. We will also proactively update you at key milestones, such as when production is completed and right before dispatch.
·Stock Items: Usually dispatched within 1–3 working days.
·Custom Products: (e.g., Vulcanizing machine insulation covers, Pipe insulation covers, or custom PVC tarpaulin) typically have a production cycle of 7–15 days. Emergency orders can be negotiated for expedited processing based on our current workshop capacity.
Once payment is confirmed:
·Stock Orders: Dispatched within 48 hours.
·Custom Orders: Dispatched within 24 hours after production is completed. The specific delivery date will be subject to the lead time confirmed in your order.
As soon as the goods are dispatched, we will send the tracking number and a logistics tracking link to your email. This allows you to monitor the progress of your shipment at any time. Our team is also available to assist you with manual tracking updates.
We purchase comprehensive transit insurance for all shipments. If goods are damaged or lost during transportation, we will assist you in filing a claim with the logistics provider and provide a free replacement of the affected items to ensure your interests are protected.
We provide a complete set of clearance documents, including:
·Commercial Invoice & Packing List
·Bill of Lading (B/L)
·Product Certifications (e.g., CE, Fire-retardant certifications)
·Certificate of Origin
·Other documents can be provided upon request according to your local customs requirements.
We will notify you of the estimated arrival time in advance. We recommend completing the pickup within 3–5 days of arrival. If demurrage or port storage fees are incurred due to delays, they will be the responsibility of the buyer. However, we can assist in communicating with the port for potential extensions if needed.
Yes. we provide formal Commercial Invoices for customs clearance and accounting purposes.
·International Customers: We provide the corresponding Proforma or Commercial Invoices.
·Domestic (China) Customers: We can issue specialized VAT (Value Added Tax) invoices.
