We are dedicated to building long-term, reliable partnerships by providing robust warranty policies and proactive after-sales support:
Shipping & Transit Protection: We purchase comprehensive cargo insurance for all dispatched shipments. In the rare event that goods are damaged or lost during ocean freight, air freight, or express courier transport, we take full responsibility for handling the insurance claim and will re-manufacture and reship the affected goods to you free of charge, ensuring zero financial loss for your business.
Long-Term Quality Warranty: Our core products, including fiberglass mesh and equipment insulation jackets, come with a comprehensive warranty. If any quality defects arise under normal operating conditions and standard installation/construction guidelines (excluding man-made damage), we provide active after-sales remedies, including free replacements or credits. The typical outdoor or industrial service life of our premium products ranges from 3 to 8 years (and up to 25+ years for external wall fiberglass mesh under standard construction). Specific warranty durations and terms will be explicitly outlined in the product quotation sheet based on your specific application environment.
Technical & Maintenance Support: We offer expert technical guidance for any localized, unexpected damage that occurs during installation or long-term field use. For example, if a fiberglass mesh layer sustains localized damage during construction, our technical team will guide you on how to patch it using an overlapping piece of identical mesh ($\ge$ 150mm wide). This restores the full anti-cracking and protective integrity of the system while drastically minimizing maintenance costs.